1. Information We Collect
Personal Information
We collect personal information that you provide to us directly, including:
- Name and contact information (phone number, email address, mailing address)
- Property address and pool location details
- Gate codes and access information
- Payment information (credit card details, billing address)
- Service preferences and pool maintenance history
- Communications with our team (emails, texts, phone calls)
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
2. How We Collect Information
We collect information through:
- Website contact forms and scheduling systems
- Phone conversations
- In-person consultations and service visits
- Our customer portal
- Email and text communications
- Cookies and tracking technologies (Google Analytics, Facebook Pixel, Google Tag Manager)
3. How We Use Your Information
We use your information to:
- Provide pool maintenance services
- Process payments and billing
- Schedule and coordinate service visits
- Communicate about your service
- Send service reminders and updates
- Improve our services and website
- Send marketing communications (with your consent)
- Respond to inquiries and customer support
- Comply with legal obligations
4. Marketing Communications
With your consent, we may use your contact information to send:
- Service updates and reminders
- Marketing emails about our services
- Text messages related to scheduling and promotions
- Special offers and company news
You can opt out of marketing communications at any time by:
- Clicking "unsubscribe" in emails
- Replying "STOP" to text messages
- Contacting us at (480) 580-8188
- Updating preferences in your customer portal
5. Information Sharing
We may share your information with:
Service Providers
- Payment processors for billing and payments
- Third-party software providers (CRM and marketing platforms)
- Subcontractors who assist with service delivery (name, phone, email only)
- Professional service providers (accountants, lawyers, etc.)
Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of our business, customer information may be transferred to the new owner.
6. Data Security
We implement appropriate security measures to protect your information, including:
- Secure storage of payment information
- Encryption of sensitive data
- Limited access to personal information
- Regular security assessments
- Secure transmission of data
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Analyze website traffic and usage (Google Analytics)
- Enable advertising and retargeting (Facebook Pixel)
- Manage website functionality (Google Tag Manager)
- Improve user experience
- Remember your preferences
You can control cookies through your browser settings, though this may affect website functionality.
8. Customer Reviews and Testimonials
By providing reviews or testimonials, you grant us permission to use your feedback, including your name and comments, for marketing purposes on our website, social media, advertising, and other promotional materials. You may request removal of your testimonial by contacting us.
9. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Specifically:
- Customer account information: Duration of service relationship plus 7 years
- Payment information: As required by law and payment processor requirements
- Marketing information: Until you opt out or request deletion
- Website analytics: As determined by third-party provider policies
10. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Update your preferences in our customer portal
To exercise these rights, contact us at (480) 580-8188 or through our website.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
13. Arizona Privacy Rights
Arizona residents have specific rights under state law regarding their personal information. You may request information about the categories of personal information we collect and how we use it by contacting us.
14. Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of any changes.
Contact Information
If you have questions about this privacy policy or our data practices, please contact us:
Robo Pool Service LLC
Phone: (480) 580-8188
Website: robopoolservice.com
Location: Scottsdale, Arizona
This privacy policy was last updated on July 16th, 2025.
